My Child is Going Away to College

Do you have a son or daughter who is leaving for college? Congratulations! Sending a student to college can be both exciting and stressful. You can rest easy knowing that your child is eligible for coverage through Costco’s Benefit Program until they reach age 26. It is important that your child know how to access their benefits while they are away from home. Below are several ways that your child can utilize their benefits and stay healthy on campus.

Request ID cards.  You can request an extra ID card for your child:

  • Medical (Aetna) 1-800-814-3543
  • Pharmacy (EnvisionRxOptions) 1-800-361-4542
  • Healthcare Reimbursement Account Debit Card (PayFlex) 1-877-261-9951
  • Teladoc 1-800-835-2362

Know your policy. Teach your student about the costs they may incur such as copayments, deductibles, and coinsurance. Make sure your student understands that Costco medical plan do not cover any out-of-network services or providers for regular care. There are some exceptions for medical emergencies. To find an in-network physician, hospital, or other provider in their area go to and click on Find a Provider or call Aetna.

Need to fill a prescription? Students can always use a Costco Pharmacy for prescriptions. A Costco Membership is not required. In the event that your student cannot access a Costco Pharmacy,  they can choose among  Costco’s designated network pharmacies. Go to to learn more. Costco Online Pharmacy at is another option for those with on-going maintenance medication needs.

The Care Network. You may already know about the Care Network as an employee, but did you know that Care Network services are also available to your covered family members? The Care Network is a free, confidential resource for a variety of situations in our day to day lives.  The Care Network can assist with counseling resources, educational and academic planning, relationship issues, emotional health issues, workplace challenges, legal and financial issues, budgeting,  and more. The Care Network also provides a free identity protection and monitoring service.

Talk to a doctor. Illness can happen at any time, and it’s not always easy to find the time to get to a doctor.  Teladoc can be a great resource for your student by providing them   with 24/7/365 access to physicians by phone or online video consult. Teladoc is an affordable and convenient alternative to costly urgent care and ER visits for non-emergency medical issues such as cold/flu symptoms, allergies, bronchitis, respiratory infections, ear infections, sinus problems and more.  A small co-pay will apply. Go to to learn more.

24 Hour Nurse Line. Have a health related question and need assistance? The Informed Health Line at Aetna is available 24/7/365 and can assist your student with information and help making a decision on seeking medical care.  They are also able to assist your student with finding providers in the Aetna network.. To talk to a nurse call 1-800-556-1555.

Questions about benefits? Contact Costco Benefits at 1-800-284-4882 for help with your benefit related questions. A Costco Benefits representative can assist you M-F, 7am- 5pm PST.